Payments Policies ( questions)

  • Are there any hidden fees?

    No. Hawaii Hideaways does not add hidden fees. Your formal quote shows the rental rate, the Hawaii accommodation tax of 18.712%, and any property-specific fees such as a cleaning fee, a refundable security deposit, or a damage protection fee, before you pay. There is no guest service fee or booking fee when you book directly with Hawaii Hideaways. We prefer payment by bank wire or check; if you choose to pay by credit card, a 4.5% processing fee applies.

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  • Does Hawaii Hideaways charge a cleaning fee for its luxury rentals?

    Yes, a one-time professional departure cleaning fee is applied to every Hawaii Hideaways reservation. The cost of this fee is determined by the specific property size and guest capacity.

    Where to find the fee: To ensure total price transparency, the exact cleaning fee for your stay is clearly listed on each individual Property Details page and is included in your formal booking quote.

    What is included: This fee covers a deep professional cleaning and sanitization of the villa following your departure, as well as the laundering of high-end linens and towels. For guests staying longer than 7 nights, mid-stay cleanings or daily housekeeping services can be arranged through your Hawaii Hideaways concierge for an additional fee.

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  • Do prices vary by season?

    Yes — nightly rates vary by season, with pricing that reflects seasonality, holidays, special events, and current availability. Peak travel periods such as Christmas, New Year’s, and Spring Break typically command higher rates, while off-peak or shoulder seasons often offer greater value.

    Your reservation specialist can advise on the best timing for your travel window, and your formal quote will always reflect the exact rate for your dates.

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  • Do you offer discounts for long stays?

    Yes — Hawaii Hideaways offers discounted rates for extended stays of over 30 days, making a month-long island escape more attainable than you might expect. Long-stay guests enjoy the same luxury amenities, dedicated concierge service, and on-island host support that come with every reservation.

    Contact our reservations team directly for a customized long-stay quote for your preferred dates and property.

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  • Are Hawaii state and local taxes included in the Hawaii Hideaways rental price?
  • Does Hawaii Hideaways charge a service fee or booking fee for online reservations?

    No. Hawaii Hideaways does not charge a guest service fee or booking fee when you book directly through our website. Unlike major third-party travel platforms that often add a 10% to 15% surcharge to the rental rate, booking with Hawaii Hideaways means you pay the rental rate without those platform fees. Rates are the same as for any of our homes that are also listed on VRBO or other Hawaii rental sites. We prefer payment by bank wire or check; credit card payments can be made with a 4.5% processing fee. Booking direct also means you work with our Hawaii destination specialists, and you can ask about homes that may not be listed on larger sites.

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  • What payment methods does Hawaii Hideaways accept for villa reservations?

    Hawaii Hideaways accepts payment by bank wire, check, or credit card, and prefers bank wire or check. Credit card payments can be made with a 4.5% processing fee. We accept Visa, Mastercard, American Express, and Discover, as well as personal or cashier’s checks and bank wire transfers. You may pay online.

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  • What is the payment schedule for a Hawaii Hideaways villa reservation?

    Deposit dates may differ by owner, but the standard Hawaii Hideaways schedule is 50% due immediately to secure the reservation, with the remaining 50% due two months before arrival. If your arrival date is within two months, 100% of payment and the security deposit are due to secure the reservation. You may pay online.

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Still have questions?

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