Check-In & Check-Out ( questions)

  • Who do I contact if I have trouble checking in?

    Your on-island will meet you at the property upon arrival.  The on-island host or concierge is available 24/7 for assistance.

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  • What are the check-in and check-out times?

    For most properties, check-in is 4 PM, and check-out is 11 AM. Early check-in or late check-out may be available upon request.

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  • Do you offer airport pickup?

    We can arrange private transportation from the airport through our concierge team.

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  • Does Hawaii Hideaways allow late-night check-ins?

    Yes, Hawaii Hideaways seamlessly accommodates late-night arrivals and “after-hours” check-ins. Because many flights to the Hawaiian Islands arrive in the late evening, your dedicated on-island host will contact you prior to your trip to coordinate a personalized arrival plan.

    How Late Arrivals Work:

    Personal Greeting: Depending on the property and arrival time, your host may meet you at the villa to provide a walk-through and orientation.

    Secure Entry: For very late arrivals, we provide secure keyless entry codes, ensuring you have immediate access to your home.

    Pre-Arrival Support: We recommend utilizing our grocery pre-stocking service for late arrivals so that fresh snacks and beverages are waiting for you the moment you walk through the door

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Still have questions?

Our team is here to help you plan your perfect Hawaiian vacation.