Fleeing the gloomy London skies for the lush lifestyle of the islands, Anne Pawsat-Dressler knows how to live. This successful jet-setter founded Hawaii Hideaways in 2004 when she realized on one was delivering an attentive, efficient and individualized luxury vacation service. Now living on Maui for most of the year, Pawsat-Dressler provides countless clients with unyielding luxury and unparallel personalized service that creates a priceless and unforgettable experience – the way all vacations should be.
944: What led to your decision to open your office in Maui?
ANNE PAWSAT DRESSLER: When you are in Maui, you are absorbed into the microcosm. Our office is located on a birds-of paradise garden, a walk with my dog over lunch in tropical paradise does wonders. And there is nothing like picking papaya for breakfast, cool breezes and ridiculous starry nights.
Your properties are all in the multi-million dollar range, is your clientele usually high maintenance?
When you deal with $20 million properties, you are dealing with big egos and eccentric personalities. As the liaison, between the homeowners and the guest, diplomacy is imperative, especially if a problem arises. I keep everyone happy while resolving issues. I don’t let myself become exhausted or frustrated. This is a valuable skill set that has maintained my client relationships.
With over 100 properties, how do you sustain that high level of service with every client?
Hawaii Hideaways is a terrific team of efficient, proactive, engaging individuals. Never underestimate the importance of having a local agent who knows the nuances of each property, can recommend local activities and provides specialized concierge. Either there are no problems or we solve them immediately. The company has grown more than 200 percent each year of operation.
What sort of things do you look for when deciding whether or not you should include a property in your portfolio?
Every property must emanate luxury. From the island location to the building materials and interior design, the most discerning traveler must be comfortable and feel pampered. Linens are at least 400TC with designer duvets, materials are travertine and marble floors, granite counter tops, Bosch appliances, etc. Our clients are very exclusive. My properties, in turn, are exclusive in location, design and worth.
What’s next on the horizon for you and your company?
We just expanded to Molokai. This means, not only do we offer luxury vacation homes there, but also personal chefs, manicurists, private beach massage, scuba, eco-hiking, everything. Whatever service we offer on Maui we offer on all islands including Molokai. Concierge is full service, 24-hours and consistent. I want to offer a home for every niche market, [like] yoga retreats, and tropical hideaways. Hawaii Hideaways will develop further its real estate division [and] I need to get a handle on kite surfing.
I just wanted to let you know that our stay on Oahu at Honeyed Jade was amazing. My family was blown away by the beauty of the house and the kindness of the Property Manager. We loved the house cockatoo, Lola. She was the life of the party! Thank you to you and Iris for all your help and professionalism. It was greatly appreciated.
We had a wonderful trip last week- thank you for all your help. The house was perfect!
We truly enjoyed our time on Maui! Very satisfied customer!
If you are looking for the Perfect House in the Perfect Location with the Perfect Hosts
If you are looking for the Perfect House in the Perfect Location with the the Perfect Hosts, you could not possibly find a better Maui Vacation Rental.
From the moment we contacted Sunny, our every need and desire to create a dream trip was effortless. She took care of shopping, dinner reservations and answered every ‘stupid’ question like a true professional.
Any small issue with the house was taken care of promptly by Eric. Always polite and understanding to our requests, he fixed things in a flash!
And the Home….
Great Location on the Beach
Plenty of room(s). We had 7 people.
Modern electronics and Wifi
The Best of Maui!
Harvey & Sandy P
You Were a Delight to Work With
We had a wonderful time at Sail Away and I recommended Hawaii Hideaway to dozens of people. You were a delight to work with and I will definitely use you again the next time we rent a home in the islands.
Like a Dream
Bliss doesn’t even describe our experience. It was almost like a dream. We are ready to do this again with Hawaii Hideaways – you guys are the best. Everything was perfect!!!